Mongolia Activate Talk: Child Helpline

Mongolia | November 12, 2014

On November 12, Mongolia held an  Activate Talk on the first-ever nationwide child helpline.

The nationwide toll free, 24/7 child helpline is a big step towards creating a comprehensive child protection system in Mongolia. The three-digit number established by the government in cooperation with World Vision, Mobicom (a telecom company) and UNICEF aims to reduce child abuse cases and strengthen the child protection system. Since the launch in June, 2014, 20 000 calls have been received and over 200 cases opened. The talk explored challenges and opportunities facing the helpline and discuss how adequate referral mechanisms and casework linked to this helpline are still needed.




Lawyer and Human rights officer, Human Rights Commission of Mongolia



Head of Social Work department, School of Educational Studies, Mongolian National University of Education

Ms Tsendsuren has done extensive research work on child protection, participation and development, and social work. She is a published author and contributor to dozens of books and research work on social work in practice, social work services in education, social work in juvenile detention centers, child helpline, case management and child protection.


Head of Child protection and services department, National Authority for Children

Mrs Javzankhuu has worked over 30 years in child protection organizations. She has served as an advisor to Deputy Prime Minister and contributed on drafting of several national laws on child protection, child rights and participation. She has worked on National report-2, 3, 4, and 5 on the UN Convention on the rights of the child.


Mrs Ulziikhand has a background  of  8 years of Child Protection  programming, advocacy and community engagement gained while working for two of the world’s best known NOGs /UNICEF & Save the Children/.  She is a dedicated member of the Global CP extended Team and Community of Practice of Child Right at World Vision International.



Director of Public Relations and Corporate Social Responsibility, Mobicom Corporation

Mr Dorjderem has worked at Mobicom, the first mobile phone operator in the country, since 2002. He is one of the key players in initiating and implementing the Helpline project.

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